NVQ in Customer Service Level 3

Do your staff undertake a customer service role? Could they improve their skills and performance?

We offer a combination of initial skills evaluation, bite-sized online learning and work-based assessment which allows learning to take place at a time and place most suitable to your staff.

How is this course structured?

Mandatory Units:

Optional Units:

Duration and Cost

This course is being delivered in partnership with Learndirect and will normally take 3 to 6 months to complete. Candidates have to complete a portfolio of evidence in the workplace assisted by an Assessor

Free for employees who:

Positive About Disabled People Learndirect Business Institute of Leadership and Management OCR Recognising Achievement Royal Institute of Public Health City & Guilds Train to Gain Investors in People International Organisation for Standardization British Computer Society Matrix Accreditation Body

London Community College

Astra House, Arklow Road, New Cross SE14 6EB Tel : +(44) 208 694 1963

205 Old Kent Road, Southwark SE1 5NA, Tel: +(44) 207 231 7908