Who is the course for?
Resolving Conflict is for people who are likely to become line managers. It is also suitable for those who are already in post, but have had little or no formal training and limited work experience.
There are no formal entry requirements and the easy to follow, step-by-step format of this course means participants can work at their own pace, making it ideal for anyone new to the subject.
What will you get from this course?
When you have completed this course, you will be able to:
- define conflict and its effects
- recognise why, how and where conflict might occur in the workplace
- understand a range of conflict handling styles
- describe how to handle conflict to achieve positive results
